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Gamana Logistics India Private Limited

Hosanna Tower, 6-3-1090/C/4, Raj Bhavan Rd, Above Union Bank of India Somajiguda, Hyderabad, Telangana 500082

Gamana LLC

13010 Morris Rd Suite 600, Alpharetta, GA 30004, United States

Frequently Asked Questions

  • 1. What countries do you ship to?

    We offer international shipping to many countries. To confirm whether we deliver to your destination, check our country list or contact support.

  • 2. How can I track my shipment?

    You can track your shipment using the tracking number in your confirmation email. Enter it on our 'Track Shipment' page for real-time updates.

  • 3. How long does delivery take?

    Delivery times depend on the destination and service selected. Standard shipping usually takes 5–10 business days. Expedited options are available.

  • 4. Are customs duties and taxes included?

    Customs duties and taxes are not included in shipping costs. These are determined by the destination country and must be paid by the recipient upon delivery.

  • 5. Can I change the delivery address after shipping?

    It’s not always possible to change the delivery address after dispatch, but contact our support team immediately, and we’ll do our best to assist.

  • 1. Do you offer packaging services?

    Yes, we provide free doorstep packaging services with special care for fragile and valuable items. Optional insurance is available for extra protection.

  • 2. Is my shipment insured?

    Insurance is optional and recommended for high-value shipments. Contact us during booking to add insurance to your order.

  • 1. How are shipping rates calculated?

    Shipping rates are based on weight, dimensions, and destination. Use our "Get a Quote" tool for instant pricing.

  • 2. What payment methods do you accept?

    We accept major credit/debit cards, UPI, net banking, and PayPal (for international transactions).

Prohibited Items List

The following items are classified as hazardous materials, dangerous goods, or prohibited/restricted articles by various regulatory authorities, including the International Air Transport Association (IATA), the International Civil Aviation Organization (ICAO), the Bureau of Civil Aviation Security (BCAS), and other governmental agencies. Applicable laws, statutes, or regulations prohibit the carriage of these items.

  • How are shipping rates calculated: Shipping rates are calculated based on the package’s weight, dimensions, and destination. Our website offers an instant quote using the [Get a Quote] feature.

  • Special Licensing Requirements: Items requiring a special license or permit for transportation.

  • Damaged Packages: Wet packages, leaking items, or items emitting any odor.

  • Hazardous Materials:
    • Radioactive materials
    • Incendiary substances
    • Corrosive or flammable substances
    • Hazardous chemicals
    • Explosives
  • Weapons:
    • Firearms and parts thereof, including ammunition
    • Firecrackers
  • Toxic Substances:
    • Cyanides and precipitates
  • Precious Materials:
    • Gold and silver ore, bullion, and precious metals/stones
    • Jewelry including semi-precious stones and commercial carbon
  • Currency and Securities:
    • Currency (paper or coin) of any nationality
    • Securities (stocks, bonds, certificates, share forms)
    • Coupons and stamps
    • Negotiable instruments in bearer form
  • Financial Instruments:
    • Cashier’s cheques, traveler’s cheques, money orders
  • Identification and Financial Cards:
    • Passports and credit/debit/ATM cards
  • Cultural and Valuable Items:
    • Antiques and works of art
  • Lottery and Gambling:
    • Lottery tickets and gambling devices
  • Living Organisms:
    • Livestock, fish, insects, animals, and plant material
  • Biological Materials:
    • Human corpses, organs, or body parts
    • Blood, urine, and diagnostic specimens
  • Medical Waste:
    • Hazardous or biomedical waste
  • Miscellaneous:
    • Wet ice
    • Pornographic materials
    • Contraband
    • Narcotics and psychotropic substances
    • Fragile items (glassware, bone china, etc.)
    • Shipments to P.O. box addresses

Any restricted or prohibited items found in a shipment will make the customer liable and responsible for penalties imposed by service providers or statutory authorities.

Medicines

All types, including allopathy, homeopathy, and ayurvedic. (Note: Medicines can be sent with prescriptions provided by a registered doctor in separate boxed items).

Precious Metals
  • Silver ornaments
  • Gold ornaments
Narcotic Goods
Concealment of narcotics will attract prosecution.

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